We at FriendJo Inc. ("FriendJo", "we", "our", or "us") respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web applications, website (friendjo.com), and related services (collectively, the "Services").
1. Information We Collect
We collect personal information ("Personal Data") in the following ways:
a. Information You Provide
- Account Information: When you create an account, we collect information such as your name, email address, password, date of birth (optional), and payment details when subscribing to premium features.
- Chat Content: We collect the text and media you send to or receive from FriendJo personalities ("Friends") to provide and improve your conversational experience.
- Communication Information: If you contact us for support or feedback, we collect your name, email address, and the contents of your message.
- Other Information: You may choose to provide additional data, such as your profile photo, preferences, or survey responses.
b. Information Collected Automatically
When you use FriendJo, we automatically collect:
- Log Data: Includes your IP address, browser type, device type, and usage activity (e.g., pages viewed, features used, session time).
- Device Information: Type of device, operating system, and app version.
- Location Data: Approximate location (city, country) inferred from your IP address. We do not collect or track precise GPS location.
- Cookies & Analytics: We use cookies and similar technologies for analytics, session management, and personalization. You can disable cookies in your browser settings.
c. Information from Third Parties
We may receive limited information from:
- Payment Processors (e.g., Stripe): Transaction and billing confirmations.
- Analytics Partners: Aggregated usage metrics to understand and improve performance.
2. How We Use Your Information
We use your Personal Data to:
- Provide and maintain the FriendJo Services.
- Personalize your experience and improve our AI companions' interactions.
- Process payments and manage subscriptions.
- Send important updates, service changes, or promotional offers (you can opt out anytime).
- Detect and prevent fraud, abuse, or security issues.
- Comply with legal obligations.
We may also de-identify or aggregate Personal Data for analytics and product improvement. De-identified data cannot be used to identify you personally.
3. How We Share Information
We do not sell your personal information.
We may share limited data with:
- Service Providers: For hosting, analytics, payment processing (e.g., Stripe), and customer support.
- Legal Compliance: When required by law, regulation, or to protect FriendJo, our users, or the public.
- Business Transfers: If FriendJo is involved in a merger, acquisition, or asset sale, user data may be part of the transferred assets, in accordance with this policy.
4. Data Retention
We retain your data only for as long as necessary to:
- Provide the FriendJo Services.
- Resolve disputes or enforce agreements.
- Comply with legal and accounting obligations.
You can request deletion of your account and associated data at any time (see Section 6).
5. Security
We use administrative, technical, and organizational measures designed to protect your information from unauthorized access, loss, or misuse. However, no online service is 100% secure. Please keep your account credentials confidential and notify us immediately of any suspected unauthorized use.
6. Your Rights and Choices
Depending on your region, you may have the right to:
- Access the Personal Data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to data processing.
- Request data portability.
You can exercise most of these rights through your FriendJo account settings, or contact us directly at support@friendjo.com.
7. Children's Privacy
FriendJo is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children under 13. If we learn that a child has provided personal information, we will delete it promptly.
8. International Data Transfers
Your information may be transferred and processed in countries other than your own (for example, servers located in the United States or Canada). We apply the same protection standards globally, regardless of where your data is processed.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on friendjo.com/privacy with an updated "Last Updated" date. Continued use of the Services after changes indicates your acceptance.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: